For a long while I’ve been curious why some endeavours succeed faster and with better results than others. Whether this is a project at work, an initiative for a team,…
Entrepreneurship is many things. It is idea generation, innovation and, most of all, hard work. Many entrepreneurs I know – whether they’re self-employed or hired in specific innovation roles for leading…
This is a question I’ve thought about for many years. I’ve worked in teams of five- to launch new digital products; as well as teams of hundreds- to create user experiences with advanced…
Whether you’re in a start up or a company that’s been around for decades, chances are you’ve thought about whether your company needs a mission statement or vision statement. When many companies go to write…
I’ve been asked ‘what’s the difference between Customer Experience (CX) and User Experience (UX)’ more than I can count. But we don’t have to be frustrated by this question. I’m just…
Some time ago a graduate just starting their career asked me for advice. The question they posed was ‘what are the things that can help a career’? I gave a response at…
In recent decades major brands have undergone a massive shift. Customers used to put ‘stock’ mainly in a brand. Sure, they judged products and whether they fulfilled their purpose, but…
Some time ago an old colleague asked me for advice. I hadn’t worked with this person for a while, but I had been following their career, and I knew they…
Several years ago I read an incredibly memorable article by the Harvard Business Review, titled “Welcome to the Experience Economy “. While the piece is 20 years old, it is…