What is the key to great customer experience? “Start with the customer”. It is such a simple statement, isn’t it? With a little luck you’ve heard this statement before. Perhaps when looking…
Have you ever tried looking for mission statement examples? It can be tiring work. But looking at a collection of mission statements across a variety of industries can teach us…
Have you ever felt like you were part of something big? As though you were connected to something with a greater purpose? Over the last year I’ve reflected on the…
If you’re a leader in an organisation, there’s a strong chance you have had to hire people. With any new hire, the first 4 weeks are crucial. This is the…
I’ve been reading Daniel Pink’s book “Drive” which looks at some of the surprising science around motivation. A key principle of the book is that people are motivated more by…
Recently I expanded my horizons by attending a non-profit education day titled ‘assessing social impact for NGOs’. Here’s how I adapted the method I learnt that day for creating goals…
Dr Edwin Locke’s pioneering research many decades ago connected setting goals and objectives with high performance. Today, ‘SMART goals’ is a concept we’re likely familiar with. Less known is the recent…
In business (and in life) we all want to continuously improve, don’t we? Whether this means improving a habit that is already creating results, or changing a behaviour that isn’t.…