5 Tips For A Fulfilling Career
Some time ago a graduate just starting their career asked me for advice. The question they posed was ‘what are the things that can help a career’? I gave a response at…
Leadership
28 posts
How to Be Resourceful and Less Reactive: 4 Types of Resilience for Leaders Today
In recent years I’ve thought a lot about resilience. Resilience means a lot of different things to different people. And it’s true to say it has become overused in management…
How Experience Assurance is Adding a Dimension to Breakthrough Product Design
In recent decades major brands have undergone a massive shift. Customers used to put ‘stock’ mainly in a brand. Sure, they judged products and whether they fulfilled their purpose, but…
Netflix’s Small Changes Make Big Ripples
Big news in the digital world… over the last week, Netflix introduced two changes to the way its content is displayed to its user base. With 93m users logging in…
How 7 Strategies Lift the Top Digital Companies
What makes a truly strong Digital organisation? This recipe for success has certainly changed over the last 10 years. From the days when Digital was a sideline team focused on…
Reflections on The Role of Online Technology and Non Profits
This week was Refugee Week. So this week that I wanted to share something with you that I’ve learnt in recent years, which has moved me and reminded me of the…
6 Lessons from Thoughtworks Live Melbourne 2016
I recently attended the Thoughtworks Live (#TWLiveAu) conference in Melbourne. The conference plays host to over 160 business leaders across the country to share lessons on digital leadership. During the…
9 Secrets From Digital Leaders at Daze of Disruption Conference
Daze of Disruption is an annual conference that brings together speakers on digital leadership to discuss the potentially disruptive consequences of technology upon people, companies and industries. In this post I share…
How to Build Mobile App Features that Keep People Coming Back
In recent times with the growing popularity of mobile devices, mobile apps have become a battleground for customer attention. Â This is no surprise given that research agency Flurry estimates that…
5 Ways To Transform Culture and Put The Customer Into Customer Experience
What is the key to great customer experience?  “Start with the customer”. It is such a simple statement, isn’t it? With a little luck you’ve heard this statement before. Perhaps when looking…
